If you’re seeking therapy services, please contact me by phone or email (jolene.jacquart@manzanitamind.com) to express your interest in starting treatment.

I only see a small number of patients for individual therapy as I spend a large percentage of my time serving as the Director of the Clinical Services and Training Center within the Psychology Department at the University of Texas at Austin. Therefore, there are times when my schedule cannot accommodate new patients for several weeks. Please contact me if you are interested in treatment and inquire about upcoming availability.

No, I am not contracted by insurance plans, which means I do not take insurance and am considered an out-of-network provider.

Many insurance plans allow individuals to apply for partial reimbursement for therapy services received from out-of-network providers. Plans and processes vary widely therefore you are responsible for determining what insurance benefits you can receive and how to obtain reimbursement.

In some cases, when individuals are unable to find another provider with the same expertise in their insurance network, insurance companies will provide full reimbursement to cover the treatment (sometimes called a “single case exception").

Please call your insurance company prior to your first appointment and request further information regarding your out-of-network benefits.

Helpful questions to ask your insurance company:

• I’m seeking out-of-network mental health services, what are the percentage of Providers fees that are reimbursable?

• Is there a deductible?

• How many sessions per year does my plan cover?

• What documentation do I need to submit in order to receive out-of-network reimbursement and where do I submit it?

• Are there any time limitations regarding filing my claims?

Health spending accounts are another type of healthcare benefit where individuals and/or employers put money aside to pay for qualified medical expenses, such as deductibles and copays. You might be able to use your Health Spending Account to pay for mental health services using your associated health spending account debit card or submitting receipts for reimbursement. You are responsible for checking with your health spending account benefits to see what qualifies as a medical expense and how you can use the account to pay for services.

Fees are determined by the service provided and are collected at the time of service. For more information on fee structure, visit the therapy services & fee page.

I accept check and credit cards. I am not able to bill insurance plans for therapy services; however, I am happy to provide you with an invoice to submit to your insurance company for reimbursement.

Please contact me to further discuss fees and payment options.

If cost is a barrier, please contact me to further discuss fees and payment options.

If you need to cancel or reschedule your appointment, please provide 24-hours notice prior to your scheduled appointment time. You will be charged 50% of the service fee for missed or cancelled appointments without 24-hour advance notice.

You have the right to access your healthcare records. You may request access to your records at anytime. Once a request is received, I will work with you to clarify which records you would like to access and how you would prefer to receive them. Records are typically made available through the patient portal, but paper copies can be requested if needed.

My license numbers are provided below along with links to their respective online public search website where members of the public may conduct an online public search to verify a licensee.

Texas LP #41100

Arizona #PSY-005439

Minnesota #LP7197

If you are dissatisfied or concerned about any aspect of your treatment, I encourage you to discuss this with me directly. You may instead contact the licensing board of psychologists, or the US Department of Health and Human Services.

For Texas residents: complaints can be filed with the Texas Behavioral Health Executive Council by mail at 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701 or phone at (512) 305-7700. The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.

If you wish to file a complaint with the Office of Attorney General’s Consumer Protection webpage, please visit their website for more information regarding your privacy rights regarding protected health information; a list of state agencies, including the department, the Texas Medical Board, and the Texas Department of Insurance, that regulate covered entities in this state and the types of entities each agency regulates; detailed information regarding each agency’s complaint enforcement process; and contact information, including the agency’s internet website, for each agency listed above for reporting a violation of this chapter. If the AG’s Consumer Protection website is unavailable, it can generally be found from the AG’s main webpage, by navigating to the section on Consumer Protection.